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Home » CRM Application Support Officer At FirstBank Plc

CRM Application Support Officer At FirstBank Plc

    DUTIES AND RESPONSIBILITIES:

    Project and Stakeholders Management:

    • Carry out sanity checks on all deployed modules and features of the application.
    • Coordination of UAT and business requirement document development with all participating stakeholders

    Application Support:

    • Work with end users, vendors and service providers as the liaison with the IT team.
    • Identify and help design CRM-related report requirements and list views.
    • Developed required workflow rules and business processes configurations etc. by the users.
    • Develop views, reports, dashboards that are required by different business units and executives.
    • Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
    • Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested

    Help Desk Support:

    • Support by troubleshooting and solving user or system issues and respond in a timely fashion
    • Analyze potential issues and communicate to assess needs and determine solutions for end users.
    • Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
    • Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

    Training:

    • Instruct new users on the application and train existing users on best practices & new functionality.
    • Develop and maintain training materials and user documentation.
    • Coordinate all training programs of the unit.

    JOB REQUIREMENTS

    Education

    • B.Sc. in Computer science, IT or other relevant discipline

    Experience

    • Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
    • Experience in administering Microsoft Dynamics 365, Case Process Configuration, Sales Process Configuration, Power Apps, Power BI etc.

    NOTE: Only shortlisted applicants will be contacted.

    To apply for this job please visit hdbc.fa.em2.oraclecloud.com.