Front Desk Officer Abuja

A company in the ICT sector is seeking a professional and customer-focused Front Desk Officer to serve as the first point of contact for clients, visitors, and other stakeholders.

The successful candidate will be responsible for delivering excellent client relations, coordinating front-office administrative activities, handling first-line customer enquiries, and representing the company professionally in a fast-paced ICT environment.

Key Responsibilities

Client Relations & Reception

• Welcome and attend to visitors, clients, and guests in a professional manner.
• Manage the reception area and ensure a welcoming environment.
• Direct visitors and enquiries to the appropriate departments or personnel.
• Maintain a professional first impression of the company.

Customer Support & Enquiries

• Receive and respond to incoming calls, emails, and walk-in enquiries.
• Record customer complaints, feedback, and service requests.
• Escalate technical or service-related issues to the relevant teams.
• Follow up on escalated issues and track them through to resolution.
• Maintain accurate records of customer interactions and enquiries.

Administrative Support

• Coordinate meeting schedules and appointments.
• Manage incoming and outgoing correspondence.
• Maintain organized front-office filing and documentation systems.
• Perform basic data entry and assist with routine reporting.
• Provide general administrative support as required.

Brand Representation

• Provide accurate basic information about the company’s products and services.
• Communicate with clients and visitors clearly, professionally, and courteously.
• Uphold the company’s standards of professionalism and customer service.
• Represent the company positively in all front-office interactions.

Requirements

• OND, HND, or BSc in Business Administration, Mass Communication, Marketing, or a related field.
• Minimum of 3 years’ experience in customer service, front desk, reception, or a similar role.
• Experience in the ICT or service sector is an advantage.
• Good computer literacy and proficiency with Microsoft Office applications.
• Professional email communication skills.
• Basic familiarity with CRM software.
• Basic understanding of ICT products and services is an advantage.
• Excellent interpersonal and communication skills, both verbal and written.
• High emotional intelligence and strong customer-handling abilities.
• Good conflict-resolution skills.
• Well-presented, organized, and able to remain effective under pressure.