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We’re leading the way in a niche area of SEO schema markup and helping enterprise marketing teams get better search results and insights from their content. Our mission: build powerful knowledge graphs that fuel AI-driven search and content strategies.
We’re looking for a Customer Success Associate to help deliver an exceptional service experience. You’ll partner with Customer Success Managers to keep customers happy, manage support tickets, monitor deployments, maintain templates, and document everything accurately.
Customer Success Associate – Remote (Canada)
What You’ll Do
- Monitor, analyze, and report on deployments and maintenance
- Manage and resolve customer support tickets quickly
- Document customer interactions, action items, and business review prep
- Author and maintain schema markup templates
- Gather feedback and work with the product team to improve tools
- Support customer expansion and follow-up activities
What You’ll Bring
- Strong project management and organizational skills
- Excellent written and verbal communication
- Ability to manage multiple customer accounts and deadlines
- Analytical skills to interpret data and spot trends
- Technical aptitude to learn schema markup and related tools
- Experience with CRM and ticketing systems
Perks
- Flexible work—choose home or office
- Competitive benefits starting day one
- Flex days + your birthday off
- Growth-focused culture with weekly 1:1s and career development
- Inclusive, collaborative team solving challenging problems together
If you’re resourceful, collaborative, and love learning, this is your chance to work with a smart, diverse team and make a real impact.
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